As our weighted products are custom-made, we are unable to exchange or refund if you change your mind.
For health and hygiene reasons, bedding cannot be exchanged or refunded.
You can choose to cancel your contract, and receive a refund for unconsumed services, if the product has a major problem.
This is when the product:
- Has a problem that would have stopped someone from purchasing the service if they had known about it
- Is substantially unfit for its common purpose, and can’t be easily fixed within a reasonable time
- Does not meet the specific purpose you asked for and cannot be easily rectified within a reasonable time
- Creates an unsafe situation.
If you choose to continue with the contract, you can ask us to compensate you for any difference in the value of the services we provided and what you paid.
If the problem is not major, we will fix it within a reasonable time. If it is not fixed within this time, you can choose to have someone else fix the problem and recover all reasonable costs from us. If the problem cannot be fixed, we view it as a major problem.
Please keep proof of your agreement-—e.g. your invoice or quote.
ACCC Infocentre 1300 302 502